The World's Oldest Department Store
With you Since 1734.
We really hope you’re happy with your Bennetts purchase. If you decide it’s not quite right, don’t worry. You can return most items to us within 28 days of purchase or receiving your order, whichever is longer.
When making a return please be aware of the following:
If your product is faulty, please contact our Customer Service team with photos of the product at: firstname.lastname@example.org.
For International Returns, please speak to our Customer Service Team on: 01332 344261.
Once we have received your returned item back, your refund will be processed within 5-10 working days and we will email you to confirm your refund has been processed.
All items must be returned with a completed returns form and receipt. The standard delivery cost of £3.95 will only be refunded if the entire delivery is returned. Upgraded shipping options will not be refunded in full unless the entire order is faulty or incorrect. We reserve the right to wait for your goods to be returned before refunding.
Print your returns label, pack and seal your parcel with the returns form inside.
All returns must be sent to:
Bennetts of Derby Ltd
The Bell Hotel Building